The Conflict Resolution Phrase Book 2 000 Phrases For Any HR Professional Manager Business Owner or Anyone Who Has to Deal with Difficult Workplace Situations 1st Edition by Barbara Mitchell, Cornelia Gamlem ISBN 9781632650986 1632650983

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Product details:

ISBN 10:  1632650983

ISBN 13: 9781632650986

Author: Barbara Mitchell, Cornelia Gamlem

 Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict.
Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn:

• Positive things to say when initiating or responding to difficult conversations and situations
• How to find and craft language to start a sensitive conversation
• The right words to positively influence the situation

The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook.

Table of contents: 

1 What’s the Problem?  
2 Listen Up!  
3 Why Can’t Everyone Be Like Me?  
4 What Happened to Team Spirit?  
5 You Want Me to Do What?  
6 Don’t Draw a Line in the Sand!  
7 Whose Fight Is It, Anyway?  
8 Are You Playing Nice in the Sandbox?  
9 You Can Always Say This…

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Tags: Barbara Mitchell, Cornelia Gamlem, Conflict, Resolution, Phrase Book, Professional, Manager, Business, Owner, Workplace, Situations