Designing Digital Work Concepts and Methods for Human Centered Digitization 1st edition by Stefan Oppl 3030122581 9783030122584

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Product details:

ISBN-10 :  3030122581 

ISBN-13 :  9783030122584

Author:  Stefan Oppl, Christian Stary

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

 

Designing Digital Work: Concepts and Methods for Human-Centered Digitization 1st Table of contents:

1 Introduction
1.1 Conceptual Foundations-An Overview
1.2 Knowledge Lifecycle
1.3 Articulation Work
1.4 Model-Centered Learning
1.5 Collaborative Multi-perspective Modeling
1.6 Natural Versus Techno-Centric Modeling
1.7 Taking an Integrated Socio-technical System Perspective References

2 Elicitation Requirements
2.1 Setting the Stage-Awareness on Roles and Their Management
2.2 Situation Awareness
2.3 Conceptual Understanding of Complex Systems
2.4 Creating a Reflective Practice for Situations-to-Be
2.5 Focusing While Utilizing Multiple Perspectives
2.6 Articulating Intangible Assets
2.7 Engage in Alignment for Collective Intelligence
2.8 Synthesis
References

3 Value-Oriented Articulation
3.1 Shaping Role Identities Through Contextual Behavior Articulation
3.1.1 Start Simple, Using Natural Language
3.1.2 Roles As Semantic and Pragmatic Entities
3.1.3 Acting in a Specific Role-Pragmatic Modeling
3.1.4 Conclusive Summary
3.2 Sorting Out: Cards As Carrier of Functions and Interaction
3.2.1 Articulation Concepts
3.2.2 Articulation Process
3.2.3 Mapping to Subject-Oriented Models
3.3 On the Go: Capturing Functions and Interactions While Working
3.4 Capturing Tangibles and Intangible Exchange Relationships
3.4.1 Organizations As Transactional Networks of Roles
3.4.2 Tangible and Intangible Transactions
3.5 Cross-Cutting Issues
References

4 Alignment of Multiple Perspectives: Establishing Common Ground for Triggering Organizational Change
4.1 Alignment Concept and Principles
4.2 Towards Direct Stakeholder Support-Minimizing Semantic Distance
4.3 Alignment Scheme
4.4 Alignment Approaches
4.4.1 Example: Ex-ante Communication Alignment
4.4.2 Example: Ongoing Communication Alignment
4.5 Alignment Practice: Ex-post Communication Alignment with CoMPARE/WP
4.5.1 Component 1-Setting the Stage
4.5.2 Component 2-Articulation and Alignment

 

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Tags: Designing, Digital Work, Concepts, Methods, Human Centered Digitization, Stefan Oppl