Designing Knowledge Management Enabled Business Strategies A Top Down Approach 1st Edition by Sanjay Mohapatra, Arjun Agrawal, Anurag Satpathy 3319338941 9783319338941

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ISBN-10 :  3319338941 

ISBN-13 :  9783319338941

Author:  Sanjay Mohapatra, Arjun Agrawal, Anurag Satpathy 

This book provides a practical approach to designing and implementing a Knowledge Management (KM) Strategy. The book explains how to design KM strategy so as to align business goals with KM objectives. The book also presents an approach for implementing KM strategy so as to make it sustainable. It covers all basic KM concepts, components of KM and the steps that are required for designing a KM strategy. As a result, the book can be used by beginners as well as practitioners.  Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. Knowledge is considered to be the learning that results from experience and is embedded within individuals. Sometimes the knowledge is gained through critical thinking, watching others, and observing results of others. These observations then form a pattern which is converted in a ‘generic form’ to knowledge. This implies that knowledge can be formed only after data (which is generated through experience or observation) is grouped into information and then this information pattern is made generic wisdom. However, dissemination and acceptance of this knowledge becomes a key factor in knowledge management. The knowledge pyramid represents the usual concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. Many organizations have struggled to manage knowledge and translate it into business benefits. This book is an attempt to show them how it can be done.

 

Designing Knowledge Management Enabled Business Strategies A Top Down Approach 1st Table of contents:

Chapter 1: Introduction to Knowledge Management
1.1 Learning Objectives
1.2 Difference Between Knowledge Economy and Traditional Economy
1.3 Understanding Knowledge Management
1.4 What Is Knowledge
1.5 Need for Systematic Approach
1.6 Definitions of Knowledge Management
1.7 Cross-Functions in KM
1.8 Types of Knowledge
1.9 Business Relevance of KM
1.10 Levels of KM
1.11 Summary
1.12 Practice Questions
Chapter 2: Knowledge Management Cycles
2.1 Introduction
2.2 Different Stages in Knowledge Management Cycles
2.3 KM Cycle Transformation From Tacit to Explicit and Back to Tacit
2.4 Types of Knowledge Management Cycle
2.4.1 Zack KM Cycle
2.4.2 The Bukowitz and Williams KM Cycle
2.4.3 The McElroy KM Cycle
2.4.4 Wiig KM Cycle
2.5 Knowledge Management: Perspective of Small and Big Organisations
2.5.1 Small Organisations
2.5.2 Large Organisations
2.6 Challenges for Implementing Knowledge Management Cycle
2.7 Summary
Chapter 3: Communities of Practice for Effective Knowledge Management Strategy
3.1 Understanding Community of Practice
3.1.1 Strategic Competence
3.1.2 Competitive Competence
3.1.3 Core Competence
3.2 Characteristics of Communities of Practice
3.3 Four Types of Community
3.4 The TATA Steel Experience
3.5 Virtual Communities of Practice
3.5.1 Barriers
Factors for Success of VCOPs
Benefits, Barriers and Critical Success Factors
3.6 Development and Nurturing of CoPs
3.7 Communities of Practice in the Development Sector
3.8 Summary
Chapter 4: Issues and Challenges in Knowledge Management
4.1 Introduction
4.2 Challenges Faced by KM in General
4.3 Implementation Challenges of Knowledge Management
4.3.1 Cultural
4.3.2 Technology Infrastructure
4.3.3 Process and Architecture
4.4 Adaptation of NPOs to KM
4.5 Challenges Being Faced by the NPO Sector
4.5.1 Phases Crucial to Knowledge Management
4.5.2 Challenges for Each Phase
4.6 Conclusion
4.7 Summary
Chapter 5: Designing Knowledge Management Strategy
5.1 Introduction
5.2 Knowledge Codification
5.2.1 Principles of Knowledge Codification
5.2.2 Codification Requirement
5.2.3 Points to Observe
5.3 Modes of Knowledge Conversion
5.4 Points to Ponder Before Going for ‘Codification’
5.5 Codifying Tacit Knowledge
5.6 Codification Tools and Procedures
5.7 Cognitive Maps
5.8 Decision Trees
5.9 Knowledge Taxonomies
5.10 Strategic Implications of Knowledge Capture and Codification
5.11 Practical Implications of Knowledge Capture and Codification
5.12 Case: Knowledge Management ‘Dell (Formerly Perot Systems)’
5.13 What Is the Importance of KM Strategy
5.14 What Is KM Strategy?
5.15 Importance of Knowledge Management Strategy
5.16 Vision, Mission, Goal and Its Importance for Knowledge Management Strategy
5.17 Knowledge Management: A Strategic Initiative?
5.18 The KM Team
5.19 Communities of Practice
5.20 Knowledge Management Process
5.21 Knowledge Management Architecture
5.22 Principles of Knowledge Management and Design of Architecture
5.23 Various Levels of KM Architecture
5.24 KM Cycle
5.25 KM Implementation Roadmap
5.26 KM, Organisational Culture and Change Management
5.26.1 KM Culture Creation
5.26.2 Rewards and Recognition Scheme
5.26.3 Importance of Change Management in KM
5.27 KM Measurement
5.27.1 KM Metrics
5.27.2 Return on Investment
5.28 KM Tools
5.29 Knowledge Management Plan
5.30 KM Risk Plan (Challenges and Issues)
5.31 Knowledge Management Audit
5.32 Knowledge Audit Methodology
5.33 KM: The Way Ahead
5.34 Summary
Chapter 6: KM Metrics and KM Audit
6.1 KM Metrics
6.2 Measures for Outcomes
6.3 Performance Indicators
6.4 Summary of KM Performance Measures: Personnel and Training
6.5 Structure
6.6 Knowledge Audit and KM Audit
6.7 KM Audit Process
6.8 Steps of KM Audit Process
6.9 Conclusion
6.10 Summary
Chapter 7: Implementing KM Strategy
7.1 Introduction
7.2 KM Implementation Frameworks
7.3 MAKE Plan for KM
7.4 KM Implementation Framework
7.5 KM Implementation Framework for a Non-profit Organisation
7.6 Steps for KM Implementation
7.7 KM Implementation Roadmap
7.8 Evaluation of KM Implementation
7.9 KM Maturity Model
7.10 Gaps in KM Implementation
7.11 Conclusion
7.12 Summary
Chapter 8: KM and Web 2.0
8.1 Web 2.0: The User-Driven Intelligent Web
8.2 Difference in Webs 1.0 and 2.0
8.3 Web 2.0 Deployment and Usage
8.4 Mashups: An Important Part of Web 2.0
8.5 How API Is Different From Web
8.6 Social Networking
8.6.1 Some Statistics
8.6.2 Social Networking Sites
8.7 Tools of Social Networking
8.7.1 Wikis
8.7.2 RSS
8.7.3 Tagging
8.7.4 Social Networking
8.7.5 Example of Social Networking Websites
8.8 Web 2.0 Technologies
8.9 The Gap in Web 2.0 and Knowledge Management
8.9.1 Verifying and Codifying Work: Some of the Best Practices that Can Be Integrated
8.10 The Power of Network
8.10.1 Metcalfe’s Law
Explanation of Power and Importance of Social Networking Sites on the Basis of Metcalfe’s L
8.10.2 Internal Rate of Return in Social Networking
8.11 Limitation of Social Networking
8.12 Communities of Practice
8.13 Virtual Communities of Practice
8.14 Enterprise Social Networking: Fluidity Versus Institutionalisation
8.14.1 Examples of Organisation Providing Solution for Internal Social Networking
8.15 Benefits of Knowledge Management Through Social Networking
8.15.1 Six Degrees of Separation
8.15.2 Getting Knowledge on Time
8.15.3 Multitasking
8.15.4 Lowering Attrition Rate with the Help of Social Networking
8.15.5 Cost
8.15.6 Creating a Culture of Sharing in the Organisation
8.15.7 Moving Beyond Geographical Boundaries
8.16 Importance of Data Management in Web 2.0
8.16.1 Managing of Data by Social Networking Sites
8.16.2 New Forms of Data Management Structures Required
8.17 Limitations of Web 2.0 in Knowledge Management
8.17.1 Bandwidth Utilisation
8.17.2 Loss of Productivity
8.17.3 More Malware Access
8.17.4 Too Many Passive Employees
8.18 Summary
Chapter 9: KM and Cloud Computing
9.1 Introduction
9.2 Data Centre
9.3 Cloud Computing
9.4 Virtualisation
9.5 Types of Clouds
9.6 Public Cloud
9.7 Hybrid Cloud
9.8 Private Cloud
9.9 Segments of Cloud Computing
9.10 KM and Cloud Computing
9.11 Benefits of Cloud Computing
9.12 Introduction of Cloud Computing in Indian IT Firms
9.13 Redefining Role of IT Within a Firm
9.14 Role of IT Vendors in Cloud Computing
9.15 Cloud Computing Can Close the Development Gap
9.16 Cloud Computing for Development
9.17 Summary
Chapter 10: KM in the Development Sector
10.1 Background
10.2 Need of KM in Developmental Organisations
10.3 Knowledge Products
10.4 KM Cycle
10.5 Concept of Trust in Development Organisations
10.6 Individual-Level KM
10.7 Transforming Personal Knowledge to Organisational Knowledge
10.8 Outcomes of a Successful KM Plan
10.9 BASIX: A Case Study of Knowledge Management
10.9.1 Background and Working Environment
10.9.2 Knowledge Management in BASIX
10.9.3 KM Process Followed in BASIX
10.10 Conclusion
10.11 Summary
Chapter 11: Automation in Knowledge Management
11.1 Introduction
11.2 Technology and Knowledge Management
11.3 Definition of Knowledge Management
11.4 Factors That Affect Knowledge Management
11.4.1 Economics
11.4.2 Sociology
11.4.3 Philosophy and Psychology
11.4.4 Practices
11.5 Laws of Knowledge Management
11.6 Approaches to Knowledge Management
11.6.1 Mechanistic Approach
11.6.2 Cultural/Behavioural Approach
11.6.3 Systematic Approach
11.7 Business Mapping of Automation in Knowledge Management Systems
11.8 Knowledge Management Process Model
11.9 Knowledge Management System Architecture
11.10 Infrastructure Services
11.10.1 Storage
11.10.2 Communication
11.11 Knowledge Services
11.11.1 Knowledge Creation
11.11.2 Knowledge Sharing
11.11.3 Knowledge Reuse
11.12 Presentation Services
11.12.1 Personalisation
11.12.2 Visualisation
11.13 Aggregation of Services
11.14 Calculating ‘Return on Investment’ on KM Initiatives
11.14.1 The US Navy Metrics Model
11.14.2 Prerequisites for Any Model
11.14.3 Cost/Benefit Model
11.14.4 Tangible Costs
11.14.5 Cost Characteristics
11.15 Measurements
11.15.1 Measuring Tangibles
11.15.2 Measuring Intangibles
11.15.3 Actual Intangibles
11.16 The Fusion of Process and Knowledge Management
11.16.1 Fusion Architecture
11.17 Vendor Capabilities
11.18 Summary
11.19 Appendix
11.19.1 Sample Cost Analysis Template
11.19.2 Sample ROI Calculation Template
11.20 Review Questions

 

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