Information systems for managers with cases 1st edition by Gabriele Piccoli, Federico Pigni 1943153043 9781943153046

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ISBN-10 :  1943153043 

ISBN-13 : 9781943153046

Author: Gabriele Piccoli, Federico Pigni 

Information Systems for Managers offers a general introduction to Information Systems as well as focused coverage of the strategic role of information systems in the modern firm, and the design and implementation of IT-department strategic initiatives.  Going beyond just a discussion of concepts, Piccoli & Pigni empowers readers to make critical IS strategy decisions and effectively communicate with IS professionals to ensure the successful implementation of their initiatives. Includes full-length cases studies.

Information systems for managers with cases 1st Table of contents:

Part I: Foundations
Chapter 1. Information Systems and the Role of General and Functional Managers
What You Will Learn in This Chapter
Introduction
General and Functional Managers
General and Functional Managers versus End Users
The Next Wave of CIOs
Fundamental IT Trends: The Staying Power of Moore’s Law
Processing Power and Memory Has Increased
Costs of Computing Power Have Declined
Computers Have Become Easier to Use
Other IT Trends of Managerial Interest
Declining Storage Costs
Ubiquitous Network Access
Ubiquitous Computing and Digital Data Genesis
How Do These Trends Affect Today’s Managers?
Why Can’t We Just Hire Good IT People?
Summary
Study Questions
Further Readings
Glossary
Chapter 2. Information Systems Defined
What You Will Learn in This Chapter
Introduction
Information Systems: Definition
IS, Not IT
Information Systems as Sociotechnical Systems
The Four Components of an Information System
Systemic Effects
Why Do Organizations Build Information Systems?
Successful Information Systems
Information Systems Outcomes
Information Systems in the Organizational Context
Every Organization Is Unique
Bringing It All Together
Information Systems and Organizational Change
First-Order Change: Automate
Second-Order Change: Informate
Third-Order Change: Transform
Culture and Information Systems
National Culture
Organizational Culture and National Culture
How Culture Impacts Structure
Implications
Don’t Put the Cart before the Horse
The Rock in the Pond
Information Systems Are in Flux
Conclusion
Summary
Study Questions
Further Readings
Glossary
Chapter 3. Organizational Information Systems and Their Impact
What You Will Learn in This Chapter
Introduction
Categorizing Systems
Hierarchical Perspective
Functional Perspective
Process Perspective
The Information System Cycle
The Integration Imperative
Defining Integration
The Dimensions of Integration
Enterprise Systems
The Genesis of Enterprise Systems
Enterprise Systems: Definition
The Advantages of Enterprise Systems
The Limitations of Enterprise Systems
Supply Chain Management
A Brief History of Supply Chain Management
Modern Supply Chain Management
Knowledge Management
Knowledge: Definition
Knowledge Management: Definition
Business Intelligence
Business Intelligence: Definition
Components of the Business Intelligence Infrastructure
The Evolution of Business Intelligence
From Business Intelligence to Big Data
Big Data: Technology
Customer Relationship Management
Aspects of CRM
The Limitations of CRM
Best-of-Breed Integration
Enterprise Application Integration (EAI)
Ultimate Flexibility: Service-Oriented Architecture
Integration: Concluding Remarks
Cloud Computing
Cloud Software Architectures
Historical Context
The Cloud Today
Summary
Study Questions
Further Readings
Glossary
Part II: Competing in the Internet Age
Chapter 4. The Changing Competitive Environment
What You Will Learn in This Chapter
Introduction
Network Economics
Networks Are Different: Value in Plentitude
Physical and Virtual Networks
Key Concepts and Vocabulary
Two-Sided Networks
Implications for General and Functional Managers
The Economics of Information
Data and Information
Classic Information Goods
The Economic Characteristics of Information
Implications
Information-Intensive Goods
Information in Networks
The Richness and Reach Trade-Off
Implications
Obstacles
A Note about Disruptive Technology
Sustaining Technology
Disruptive Technology
Implications for Managers
What to Do?
Summary
Study Questions
Further Readings
Glossary
Chapter 5. Electronic Commerce: New Ways of Doing Business
What You Will Learn in This Chapter
Introduction
The Internet
Internet Services
Distributed Ownership
Multiplicity of Devices
Open Standards
The Network: More than the Internet of Today
The eCommerce Vocabulary
eCommerce and eBusiness
The Enablers
Categorizing Electronic Commerce Initiatives
Manifestations of eCommerce and eBusiness
Business Models: Definition
Dominant Business Models
The Implications of eCommerce
Disintermediation
Reintermediation
Market Efficiency
Channel Conflict
Customer and Employee Self-Service
eCommerce: From Novelty to the Mainstream
The Web 2.0 Phenomenon
Web 2.0 Technologies
Web 2.0 and Business Innovation
Summary
Study Questions
Further Readings
Glossary
Part III: The Strategic Use of Information Systems
Chapter 6. Strategic Information Systems Planning
What You Will Learn in This Chapter
Introduction
A Word about Strategic and Operational Planning
Strategic Alignment
Six Decisions Requiring Managerial Involvement
The Purpose of Strategic Information Systems Planning
Plans Enable Communication
Plans Enable Unity of Purpose
Plans Simplify Decision Making over Time
The Strategic Information Systems Planning Process
Know Who You Are: Strategic Business Planning
Know Where You Start: Information Systems Assessment
Know Where You Want to Go: Information Systems Vision
Know How You Are Going to Get There: Information Systems Guidelines
Know How Well Equipped You Are to Get There: Information Systems SWOT
From Planning to Action: Proposed Strategic Initiatives
Summary
Study Questions
Further Readings
Glossary
Chapter 7. Value Creation and Strategic Information Systems
What You Will Learn in This Chapter
Introduction
The Analysis of Added Value
The Benefits of Disciplined Analysis
The Definition of Value
Defining the Components of Value Created
Computing the Total Value Created
Appropriating the Value Created
The Definition of Added Value
Added Value in a Competitive Market
Pricing Considerations
The Relationship between Added Value and Competitive Advantage
How Is Added Value Created?
Two Ways to Create New Value
Some Considerations about the Analysis of Added Value
Strategic Information Systems
Definition: Strategic Information Systems
IT-Dependent Strategic Initiatives
Summary
Study Questions
Further Readings
Glossary
Chapter 8. Value Creation with Information Systems
What You Will Learn in This Chapter
Introduction
Traditional Models of Value Creation with IT
Industry Analysis
Value Chain
Customer Service Life Cycle
Traditional Models, Not “Old” Models
Emerging Frameworks
Virtual Value Chain
Value Creation with Customer Data
Crafting Data-Driven Strategic Initiatives
Conclusions
Summary
Study Questions
Further Readings
Glossary
Chapter 9. Appropriating IT-Enabled Value over Time
What You Will Learn in This Chapter
Introduction
Not All IT Is Created Equal
High-Speed Internet Access in Hotel Rooms
Business Intelligence at Caesars Entertainment
Big Data for Orange Juice
The Need for A Priori Analysis
Appropriating Value over Time: Sustainability Framework
Sustainable Competitive Advantage
Resource-Based View
Response Lag
Four Barriers to Erosion
The Holistic Approach
The Dynamics of Sustainability
Applying the Framework
Prerequisite Questions
Sustainability Questions
Making Decisions
Develop the IT-Dependent Strategic Initiative Independently
Develop the IT-Dependent Strategic Initiative as Part of a Consortium
Shelve the IT-Dependent Strategic Initiative
Summary
Study Questions
Further Readings
Glossary
Part IV: Getting IT Done
Chapter 10. Funding Information Systems
What You Will Learn in This Chapter
Introduction
Information Systems Governance
Steering Committee
Funding Information Systems
Chargeback
Allocation
Overhead
The Budgeting and Project Prioritization Process
Making the Budget
Funding Information Systems Projects: Making the Business Case
Limitations of the Business Case
Overcoming the Limitations of the Business Case
Individual Project Risk
Portfolio Management
Outsourcing
Drivers of Outsourcing
The Risks of Outsourcing
Offshoring
Making Optimal Outsourcing Decisions
Summary
Study Questions
Further Readings
Glossary
Chapter 11. Creating Information Systems
What You Will Learn in This Chapter
Introduction
How Hard Can IT Be?
Fulfilling Information Processing Needs
Three Approaches
Make versus Buy
Buy and Make
Build Your Own: Systems Design and Development
Systems Development Life Cycle
Prototyping
Agile Development
Outsourced Development
Buying Off-the-Shelf Applications
Definition
Build
Implementation
End-User Development
The Benefits of End-User Development
The Risks of End-User Development
Summary
Study Questions
Further Readings
Glossary
Chapter 12. Information System Trends
What You Will Learn in This Chapter
Introduction
The Mobile Platform
Characteristics of the Mobile Platform
Mobile Commerce
Location-Based Social Networking
Augmented Reality
Green IS
Digital Data Genesis and Streaming
Analyzing Digital Data Genesis Opportunities
Digital Data Streams: Value Comes in Little Streams
Anatomy of a DDS
The Internet of Things
Wearable Devices
Digital Manufacturing
Advanced Analytics
The Advent of Supercrunchers
Customer Managed Interactions
Open Source
Open Source: Definition
Open Source Is Open for Business
Advantages and Disadvantages of Open Source Software
Summary
Study Questions
Further Readings
Glossary
Chapter 13. Security, Privacy, and Ethics
What You Will Learn in This Chapter
Introduction
IT Risk Management and Security
Why Is Security Not an IT Problem?
Risk Assessment
Risk Mitigation
The Internal Threat
The External Threat
Responding to Security Threats
Managing Security: Overall Guidelines
Privacy
Privacy Defined
Privacy Risks
Safeguarding Privacy
Ethics
Ethics: Definition
Information Systems Ethics
Ensuring Ethical Uses of Information Systems
Summary
Study Questions
Further Readings
Glossary
Part V: Cases
Case Study for Chapter 2: Troubleshooting Information Systems at the Royal Hotel
Case Study for Chapter 3: eLoanDocs: Riding the Tide of Technology without Wiping Out
Case Study for Chapter 4: Online Education
Case Study for Chapter 5: TripIt: The Traveler’s Agent
Case Study for Chapter 6: Outrigger Hotels and Resorts
Case Study for Chapter 7: Upscale Markets: Value Creation in a Mature Industry
Case Study for Chapter 8: HGRM: Bringing Back High Touch Hospitality
Case Study for Chapter 9: Duetto: Industry Transformation with Big Data
Case Study for Chapter 10: IT Planning at ModMeters
Case Study for Chapter 11: Project Management at MM
Case Study for Chapter 13: Giant Food and Elensys: Looking Out for Customers or Gross Privacy Invasions?

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