Business and Professional Communication Keys for Workplace Excellence 3rd edition by Kelly Quintanilla, Shawn Wahl ISBN 1506341497 9781506341491

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Product details:

ISBN 10:      1506341497

ISBN 13: 978-1506341491

Author:      Kelly M Quintanilla, Shawn T. Wahl

Business and Professional Communication Keys for Workplace Excellence 3rd  Table of contents:

Part I: Beginning Communication Principles

• Chapter 1: Business and Professional Excellence in the Workplace

  • What Is Business and Professional Communication? – Defining communication in professional settings.
  • Business and Professional Excellence in Context – Importance of effective communication for success in business.
  • Understanding the KEYS Process – Framework for achieving excellence in communication.
  • Communication: A Complex Process – Recognizing the complexity of communication, especially in business.
  • Social Media and Technology – Challenges posed by digital communication.
  • Communication Apprehension – Overcoming anxiety in professional communication.
  • Communication Ethics – Ethical considerations in business communication.
  • KEYS for Excellence in the Workplace – Guidelines to ensure high standards of communication.

• Chapter 2: Verbal and Nonverbal Communication

  • Verbal Communication – Role of language, tone, and clarity in professional communication.
  • Nonverbal Communication – How body language, facial expressions, and gestures convey messages.
  • Codes of Nonverbal Communication – Understanding cultural and contextual differences in nonverbal signals.
  • Forming Relationships With Verbal and Nonverbal Communication – How both verbal and nonverbal cues shape workplace relationships.
  • KEYS to Excellence in Verbal and Nonverbal Communication – Best practices for effective verbal and nonverbal communication.

• Chapter 3: Listening

  • Hearing and Listening – Difference between hearing (physical) and listening (active process).
  • Barriers to Listening – Identifying and overcoming obstacles to effective listening.
  • Listening Styles and Categories – Understanding different listening preferences and styles.
  • Improving Your Listening – Techniques for becoming a better listener.
  • KEYS to Listening Excellence – Strategies for achieving listening excellence in the workplace.

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Part II: Entering the Workplace

• Chapter 4: Résumés, Interviews, and Negotiation

  • The Job-Seeking Process – Stages involved in the job search.
  • Stage One: Exploring – Self-assessment and identifying career goals.
  • Stage Two: Researching – Gathering information about job opportunities and companies.
  • Stage Three: Applying – Writing and submitting effective resumes and cover letters.
  • Stage Four: Interviewing – Mastering interview techniques and strategies.
  • Stage Five: Following Up – Importance of follow-up communications after an interview.
  • Stage Six: Negotiating – Negotiating salaries, benefits, and terms of employment.
  • KEYS to Excellence in the Job-Seeking Process – Tips for job-seeking success.

• Chapter 5: Getting to Know Your Diverse Workplace

  • Learning Your Workplace Culture – Adapting to your company’s culture and values.
  • Assimilating College Students – Transitioning from college to a professional environment.
  • Diversity in Your Workplace – Understanding and embracing diversity.
  • Examples of Diversity in Professional Contexts – Real-world examples of workplace diversity.
  • KEYS to Excellence in Getting to Know the Diverse Workplace – Best practices for integrating into a diverse workplace.

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Part III: Developing in the Workplace

• Chapter 6: Interpersonal Communication at Work

  • Exploring Relationship Types at Work – Different professional relationships (e.g., manager-subordinate, peer-to-peer).
  • The Line Between Professional and Personal – Balancing professional boundaries with personal interactions.
  • Professional Etiquette – Norms and expectations for behavior in the workplace.
  • KEYS to Excellence in Interpersonal Communication – Tips for building strong, professional relationships.

• Chapter 7: Strengthening Teams and Conducting Meetings

  • How Do Groups Differ From Teams? – Distinguishing between groups and teams in a work environment.
  • Conducting Meetings – Best practices for leading and participating in meetings.
  • Shared Leadership – Understanding leadership dynamics in teams.
  • Problem Solving – Collaborative approaches to solving workplace challenges.
  • Cultivating Innovative Thinking – Fostering creativity within teams.
  • Conflict in Team Meetings – Managing conflict and finding solutions.
  • KEYS to Excellence in Team Communication – Guidelines for effective teamwork and communication.

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Part IV: Excelling in the Workplace

• Chapter 8: Technology in the Workplace

  • Communication and Technology – Role of digital tools and platforms in modern business communication.
  • Drawbacks of Technology – Challenges such as information overload, miscommunication, and lack of personal touch.
  • Professional Etiquette With Technology – Maintaining professionalism while using email, social media, etc.
  • KEYS to Excellence With Communication and Technology – Tips for effectively using technology while maintaining professionalism.

• Chapter 9: Business and Professional Writing

  • The Importance of Written Communication – Why written communication is essential in business.
  • Types of Written Communication – Emails, reports, memos, and other professional documents.
  • KEYS to Excellence in Written Communication – Writing with clarity, purpose, and professionalism.

• Chapter 10: Leadership and Conflict Management

  • What Is Leadership? – Defining leadership in a business context.
  • Utilizing Power – Understanding and ethically using power as a leader.
  • Improving Communication With Leadership Theories – Applying leadership theories to enhance communication.
  • Hiring the Right Team – Effective recruitment and team building.
  • Following Up and Following Through – Importance of follow-up in leadership.
  • Communicating About Your Team – Reporting and advocating for your team effectively.
  • Dealing With Difficult People – Handling conflict and challenging personalities.
  • Giving Feedback – Best practices for providing constructive feedback.
  • KEYS to Excellence in Leadership – Traits and skills that define an effective leader.

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Part V: Presenting in the Workplace

• Chapter 11: Informing and Persuading

  • The Importance of Presenting With Professional Excellence – Why presentation skills matter.
  • Identifying Presentation Opportunities and Purposes – Understanding the purpose of your presentation.
  • Speaking to Inform – Techniques for delivering informative presentations.
  • Speaking to Persuade – Strategies for persuasive speaking.
  • KEYS to Excellence in Professional Presentations – Best practices for effective presentations.

• Chapter 12: Speech Design

  • Analyzing the Audience – Understanding the audience’s needs and expectations.
  • Analyzing the Context – Considering the setting and circumstances of your presentation.
  • Researching – How to gather and organize relevant information.
  • Organizing Your Presentation – Structuring a clear and compelling speech.
  • Introductions and Conclusions – Crafting powerful openings and closings.
  • Language – Choosing language that resonates with your audience.
  • KEYS to Excellence in Speech Design – Tips for designing a memorable and impactful speech.

• Chapter 13: Delivering a Speech With Professional Excellence

  • Delivering a Presentation With Professional Excellence – Techniques for speaking confidently and effectively.
  • PowerPoint and Other Supporting Aids – Using technology to enhance your presentation.
  • Practice Makes Perfect – The importance of rehearsal.
  • Team Presentations – Strategies for presenting as a team.
  • KEYS to Excellence in Delivering a Speech – Final tips for polished delivery.

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Part VI: Surviving in the Workplace

• Chapter 14: Work–Life Balance
  • The Importance of Work–Life Balance – Understanding how balance contributes to personal and professional success.
  • Triggers to Imbalance – Recognizing factors that lead to imbalance.
  • Strategies for Balance – Approaches to manage both personal and professional demands.

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