The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service 1st edition by Mary Guy, Sharon Mastracci, Seung Bum Yang 3030248224 9783030248222

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service 1st edition by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang – Ebook PDF Instant Download/DeliveryISBN:  3030248224, 9783030248222 

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Product details:

ISBN-10 :  3030248224 

ISBN-13 :  9783030248222

Author:  Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang 

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. 

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service 1st Table of contents:

1. Introduction: Why Emotional Labor Matters in Public Service
Part I. The Paradigmatic Shift
2. Thinking Globally About the Public Service Work Experience
3. Trending Interconnectedness: The Value of Comparative Analysis
Part II. Individual, Organizational, and Cultural Analyses
4. Understanding Emotional Labor at the Individual Level
5. Understanding Emotional Labor at the Organizational Level
6. Understanding Emotional Labor at the Cultural Level
7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters
Part III. International Comparisons of Emotional Labor
8. Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model
9. Australia
10. Bolivia
11. China
12. India
13. Republic of Korea
14. Pakistan
15. Philippines
16. Rwanda
17. Taiwan
18. Thailand
19. The UK
20. The USA
21. Looking for Patterns Across Nations
Part IV. Paradigm Shift: Tectonic or Trivial?
22. From Data Dashboards to Human Hearts
23. Looking Forward: Adjusting to the New Paradigm
24. From Measuring Results to Managing Relationships

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Tags: Palgrave Handbook, Global Perspectives, Emotional Labor, Public Service, Mary Guy, Sharon Mastracci, Seung Bum Yang