Mind Tools for Managers 1st edition by Birkinshaw,Julian Birkinshaw 9781119374473 9781119374473

Part I: Know and Manage Yourself

Chapter 1: Know Yourself

1. Understand Your Own Personality and Manage Accordingly (The Big Five Personality Model)

2. Understand and Make Better Use of Your Personal Strengths (Personal SWOT Analysis)

3. Set Clear Personal Goals, and Show a Strong Sense of Direction (Personal Goal Setting)

4. Build Your Self-Confidence

5. Be Aware of How Your Actions Impact Others (Journaling for Self-Development)

6. Think Positively and Manage Negative Thoughts (Cognitive Restructuring)

7. Adopt a Self-Development Mindset (Dweck’s Fixed and Growth Mindsets)

Other Techniques for Knowing Yourself

Chapter 2: Plan and Manage Your Time

8. Find More Time in Your Day by Eliminating Low-Yield Activities (Activity Logs)

9. Prioritize Tasks Effectively for Yourself and Your Team (Action Priority Matrix)

10. Use a Structured Approach for Tracking and Prioritizing Many Tasks (Action Programs)

11. Schedule Your Time Effectively

12. Keep Yourself Focused: Managing Distractions, Improving Flow

13. Beat Procrastination

Other Techniques for Planning and Managing Your Time

Chapter 3: Cope with Change and Stress

14. Develop Personal Resiliency, and Grow from Setbacks

15. Analyze and Manage Sources of Stress (Stress Diaries)

16. Manage Negative Emotions at Work (The STOP Method for Anger Management)

17. Manage the Impact of Pressure on Performance (The Inverted-U Model)

18. Overcome Fears of Failure or Success

19. Learn from Your Experience in a Systematic Way (Gibbs’s Reflective Cycle)

Other Techniques for Coping with Change and Stress

Chapter 4: Manage Your Career over Time

20. Find a Career That Suits Who You Are (Ibarra’s Identify Transition Process)

21. Find a Role That Provides Meaning and Pleasure and Fully Uses Your Strengths (The MPS Process)

22. Shape Your Role to Suit Your Strengths and Aspirations (Job Crafting)

23. Thrive at Work (The GREAT DREAM Model)

24. Find the Work–Life Balance That’s Best for You (The Wheel of Life®)

25. Understand the Types of Behavior That Can Derail Your Career (Hogan Management Derailment)

Other Techniques for Managing Your Career

Part II: Manage Tasks, and Get Things Done

Chapter 5: Get Work Done in an Efficient and Focused Way

26. Translate the Organization’s Mission into Goals That People Understand (OGSM)

27. Align People’s Objectives with Corporate Goals (OKRs)

28. Systematically Analyze and Optimize the Work Team Members Do (DILO)

29. Use a Structured Approach to Continuous Improvement (PDSA)

30. Systematically Identify What Needs to Be Done – Gap Analysis

31. Conduct Post-Completion Project Reviews (Retrospectives)

32. Manage Projects Using Agile Methodologies (Agile Project Management)

Chapter 6: Solve Problems Effectively

33. Get Systematically to the Root of a Problem (Root Cause Analysis)

34. Identify the Many Possible Causes of a Problem (Cause and Effect Analysis)

35. Map Business Processes Clearly (Swim Lane Diagrams)

36. Solve Problems by Capitalizing on What’s Going Well (The 5-D Approach to Appreciative Inquiry)

37. Bring People Together to Solve Problems (Manage Group Dynamics)

Other Useful Problem-Solving Techniques

Chapter 7: Make Smart Decisions

38. Decide Whether a Decision Makes Financial Sense (Net Present Value Analysis)

39. Choose Between Options and Considering Multiple Factors (Decision Matrix Analysis)

40. Consider Many Factors, Such as Opportunities, Risks, Reactions, and Ethics in Decision Making (ORAPAPA)

41. Analyze Systematically What Could Go Wrong (Risk Analysis and Risk Management)

42. Prioritize Risks by Impact and Probability of Occurrence (The Risk Impact/Probability Chart)

43. Avoid Psychological Bias in Decision Making

Other Useful Decision-Making Techniques

Chapter 8: Foster Creativity and Innovation

44. Develop New Ideas by Understanding User Needs (Design Thinking)

45. Innovate by Studying People’s Day-to-Day Use of Products and Services in Depth (Ethnographic Research)

46. Innovate by Making Sense of How the Business World Is Changing (Scenario Planning)

47. Innovate in All Areas of Your Business, Not Just with Products and Services (Doblin’s 10 Types of Innovation)

48. Generate Many Ideas Using Free Association (Brainstorming)

Other Techniques for Fostering Creativity and Innovation

Part III: Work with and Manage Other People

Chapter 9: Understand and Motivate Other People

49. Lead by Example (Being a Good Role Model)

50. Listen Carefully and Intensely to Other People (Mindful Listening)

51. Understand How to Motivate People (Herzberg’s Motivation-Hygiene Theory)

52. Work Effectively with People from Different Generations (Understand Different Generational Characteristics)

53. Develop Emotional Intelligence

54. Motivate People to Go above and beyond (Transformational Leadership)

Other Techniques for Understanding and Motivating Other People

Chapter 10: Get the Best from Members of Your Team

55. Delegate Effectively

56. Be Clear About Who Is Accountable for What (The RACI Matrix)

57. Give Effective Praise and Recognition

58. Build Team Members’ Self-Confidence

59. Support Your People Effectively (Heron’s Six Categories of Intervention)

Other Ways to Get the Best from Members of Your Team

Chapter 11: Communicate Effectively

60. Understand the Key Principles of Good Communication (The Seven Cs of Communication)

61. Speak Well in Public

62. Write Effective E-Mails

63. Build Good Working Relationships with People at All Levels (Create “High-Quality Connections”)

64. Communicate Effectively Across Cultures (Hofstede’s Cultural Dimensions)

Other Techniques for Communicating Effectively

Chapter 12: Hire and Develop Good People

65. Design Jobs Effectively (Motivation-Centered Job Descriptions)

66. Recruit Effectively (Competency-Based Interviewing)

67. Assess Individual Development Needs (Skills Matrices)

68. Give Effective Feedback (The SBI Feedback Model)

69. Coach People Effectively (The GROW Model)

Chapter 13: Build a Great Team

70. Formally Define the Team’s Mission, Authority, Resources, and Boundaries (Team Charters)

71. Brief Your Team Clearly

72. Build Trust in Your Team

73. Build Openness and Self-Knowledge within a Team (The Johari Window)

74. Find the Specific Motivators That Work Best with Your Team (Understand Team-Specific Motivation)

75. Manage Negative Behaviors and Resolve Conflict (Lencioni’s Five Dysfunctions of a Team)

Chapter 14: Deal with Difficult Management Situations Effectively

76. Resolve Conflict Effectively (Fisher and Ury’s Principled Negotiation)

77. Deal with Bad Behavior at Work

78. Deal with Office Politics, and Protect Your Team from Them

79. Handle Poor Performance

80. Be Tactful

Part IV: General Commercial Awareness

Chapter 15: Develop Situational Awareness

81. Understand Your Organization’s Mission and Values (Mission Statements)

82. Scan for External Changes That May Impact Your Organization (PESTLIED Analysis)

83. Understand How Companies Compete in Your Market (Value Curves)

84. Understand Your Organization’s Core Competencies

85. Organizational Strengths, Weaknesses, Opportunities, and Threats (SWOT Analysis)

Chapter 16: Get Ahead in the Wider Organization

86. Understand and Shape How Others in Your Organization See You (The PVI Model)

87. Ask for Feedback (The SKS Technique)

88. Build Honest Rapport with Others

89. Develop Effective Networking Skills

90. Influence Your Peers to Get Things Done (Yukl and Tracey’s Influencers)

Chapter 17: Make Change Happen in Your Organization

91. Understand Stakeholder Needs, and Bring Stakeholders Along with You (Stakeholder Management and Power/Interest Grids)

92. Understand the Key Steps Needed to Succeed with a Change Process (Kotter’s Eight-Step Change Model)

93. Anticipate and Manage People’s Emotional Reactions to Change (The Change Curve)

94. Persuade and Influence People Effectively (The Influence Model)

95. Lead Change Without Formal Authority (“Stealth Innovation”)

Chapter 18: Work Effectively with Customers and External Stakeholders

96. Understand Your Customer’s Worldview (Develop Customer Personas)

97. Understand and Develop Your Relationship with Your Customer (Customer Experience Mapping)

98. Understand How Decisions Are Made in Another Organization (Influence Mapping)

99. Decide the Best Approach to a Negotiation (Lewicki and Hiam’s Negotiation Matrix)

100. Collaborate to Create Mutually Beneficial Outcomes (Win-Win Negotiation)