Reframing Resolution Innovation and Change in the Management of Workplace Conflict 1st Edition by Richard Saundry, Paul Latreille, Ian Ashman ISBN 1137515597 978-1137515599

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Product details:

ISBN 10: 1137515597 

ISBN 13: 978-1137515599

Author:  Richard Saundry, Paul Latreille, Ian Ashman

 Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.

Table of contents: 

1. Introduction

2. Conceptualizing Workplace Conflict and Conflict Management

3. Exploring the Nature and Extent of Workplace Conflict

4. Workplace Conflict: Who, Where, When, and Why?

5. Social Structure and Conflict: A Relational Approach to the Study of Conflict and Its Management in Organizations

6. A Crisis of Confidence? Front-line Managers and the Complexities of Conflict

7. From Representation Gap to Resolution Gap: Exploring the Role of Employee Voice in Conflict Management

8. Downsizing: Managing Redundancy and Restructuring

9. Experiencing Mediation from the Disputants’ Perspective

10. Workplace Mediation and UK Trade Unions: The Missing Link?

11. Turning Third-Party Intervention on Its Head: Assisted Bargaining and the Prevention of Workplace Conflict in Ireland

12. Reshaping the Role of the Tribunal as Third Party in Australian Workplace Conflict Resolution

13. Workplace Mediation Schemes: Antagonism and Articulation in the Discursive Process of Organizational Conflict and Disputes

14. The Evolution of Conflict Management Policies in US Corporations: From Reactive to Strategic

15. Transforming the Culture of Conflict Management: Lessons from In-House Mediation

16. HRM, Organizational Citizenship Behaviour and Conflict Management: The Case of Non-union MNC Subsidiaries in Ireland

17. Erratum to: Reframing Resolution

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Tags: Richard Saundry, Paul Latreille, Ian Ashman, Reframing Resolution, Innovation, Change, Management, Workplace Conflict