The ICT Malaise A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service Delivery Workflow 1st Edition Nadine Fruin 0367228564 9780367228569

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Product details:

• ISBN-10 ‏ : ‎ 0367228564
• ISBN-13 ‏ : ‎ 9780367228569
• Author: Nadine Fruin

“A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT.”

Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School

“The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology, it is fundamental to go back to basics on why we lead and innovate in the first place.”

Silvio Rugolo, VP, Global Sales, BMC Software, Digital Service Operations

We hurtle ahead with technology, apps, and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long.

Table of contents:

Chapter 1 The Sorry State of Affairs
Information Makes the World Go around
Methodologies, Models and Frameworks Galore
The ICT Bermuda Triangle: Service Providers, Customers and Suppliers
Chapter 2 The Hallelujah Anglo Saxon Capitalist Model
Money, Money, Money … but We Do It for the Customer!
Winners & Losers, Us & Them
Not Humans, but Human Resources, Stupid!
Doing the Right Thing, Right, the First Time
Moral Split
Chapter 3 The Fear Factor
Dancing to the Tune of the Pied Piper
Professionals versus Zombies
Moral Burnout and Ethical Obsolescence
Chapter 4 The Way Forward
Imagine, a Value-Based Economic Business Model
Psychological Waste
What to Do with all These Frameworks and Models
Responsibility and Accountability … Oh Dear
Chapter 5 Conclusion

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