Business Process Management Cases Digital Innovation and Business Transformation in Practice 1st Edition by Jan vom Brocke, Jan Mendling ISBN 3319583077 9783319583075

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ISBN 10: 3319583077 
ISBN 13: 9783319583075
Author: Jan vom Brocke, Jan Mendling

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.

Business Process Management Cases Digital Innovation and Business Transformation in Practice 1st Table of contents:

1. Strategy and Governance
How to Move from Paper to Impact in Business Process Management: The Journey of SAP
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier
Establishment of a Central Process Governance Organization Combined with Operational Process Improvements
BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar
Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
Fast Fish Eat Slow Fish: Business Transformation at Autogrill
2. Methods
The NESTT: Rapid Process Redesign at Queensland University of Technology
Kiss the Documents! How the City of Ghent Digitizes Its Service Processes
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil
Collaborative BPM for Business Transformations in Telecommunications: The Case of “3”
Process Management in Construction: Expansion of the Bolzano Hospital
Exposing Impediments to Insurance Claims Processing
Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG
Improving Patient Flows at St. Andrew’s War Memorial Hospital’s Emergency Department Through Process Mining
3. Information Technology
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future
Managing Environmental Protection Processes via BPM at Deutsche Bahn
Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit
Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method
Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE
Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company
Automate Does Not Always Mean Optimize: Case Study at a Logistics Company
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
4. People and Culture
Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
“Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
Supporting Process Implementation with the Help of Tangible Process Models
Business Process Modeling of a Quality System in a Petroleum Industry Company
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernamb

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