Designing Performance Measurement Systems: Theory and Practice of Key Performance Indicators 1st Fiorenzo Franceschini 3030011925 9783030011918

ISBN 10: 3030011925

ISBN 13: 9783030011918

Author: Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.

Cover

Front Matter

1. Quality Management and Process Indicators

2. Use and Abuse of Indicators

3. From Measurement Theory to Indicator Theory

4. Properties of Indicators

5. Designing a Performance Measurement System

Back Matter