Digital Services in the 21st Century A Strategic and Business Perspective 1st Edition by Antonio Sanchez, Belen Carro ISBN 1119314852 9781119314851

Chapter 1: The Evolving Voice Services: From Circuit Switching to Voice-Over LTE/FTTH

• 1.1 Customer Need: Remote Communication
• 1.2 FTTH Voice
• 1.3 Voice-Over LTE (VoLTE)
• 1.4 Voice-Over WiFi
• 1.5 High-Definition (HD) Voice
• 1.6 Over-the-Top Substitutes
• Acronyms
• Notes

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Chapter 2: Internet Services: From Broadband to Ultrabroadband

• 2.1 Customer Need: Connectivity and Social Inclusion
• 2.2 Fixed Lines: Deploying Fiber Closer to Customer Premises (xDSL, Cable, FTTH)
• 2.3 Mobile: 4G LTE/LTE-Advanced
• 2.4 WiFi AC (Gigabit)
• 2.5 Universal Access
• Acronyms
• Notes

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Chapter 3: Convergence: Bundling Fixed Line and Mobile Services

• 3.1 Customer Need: One-Stop Shop
• 3.2 Fixed Line and Mobile Service Bundles
• 3.3 Integrated Operators
• Acronyms
• Notes

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Chapter 4: Devices: Smartphones

• 4.1 Customer Need: Mobility
• 4.2 Vendors
• 4.3 Operating System Duopoly
• 4.4 Hardware Specifications
• Acronyms
• Notes

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Chapter 5: The Evolving Pay TV

• 5.1 Customer Need: Entertainment
• 5.2 Content Wars
• 5.3 Aggregation Versus Diversity
• 5.4 The Role of Advertising
• 5.5 Technology: Satellite, Cable, and IPTV
• 5.6 Pay TV Technical Key Components
• 5.7 Evolution of Interactive Pay TV Technologies
• 5.8 Video Definition
• Acronyms
• Notes

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Chapter 6: Enterprise: From Machine-to-Machine Connectivity Toward Internet of Things

• 6.1 Customer Need: Remote Automation
• 6.2 Basic Connectivity and Managed Connectivity
• 6.3 Low-Power Wide Area: LTE-MTC and Alternatives
• 6.4 Applications: Toward Internet of Things
• Acronyms
• Notes

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Chapter 7: IT: Cloud

• 7.1 Global Trends Driving the Cloud Evolution
• 7.2 Virtualization as Enabling Technology
• 7.3 The Layered Cloud Model
• 7.4 Advanced Cloud Models
• 7.5 Future Cloud Models
• 7.6 Conclusion and Summary
• Notes

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Chapter 8: Emerging Markets: Mobile Money for the Unbanked

• 8.1 Customer Need: Remote Payments
• 8.2 Large Unbanked Population in Emerging Markets
• 8.3 Very High Penetration of Mobile Based on Feature Phones
• 8.4 Services: Remittances and Payments
• Acronyms
• Notes

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Chapter 9: Value-Added Consumer Services

• 9.1 Introduction
• 9.2 Disruption is the New “Karma”
• 9.3 Adjacent Industries Joining Multilayered Value Chain
• 9.4 Telco’s Role and Challenges in the New Paradigm
• 9.5 What do we Understand by VAS Today?
• 9.6 The Future for VAS and Telcos
• Acronyms
• Notes

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Chapter 10: Mobile Virtual Network Operators/Second Brands

• 10.1 From Oligopoly to Marketplace
• 10.2 MVNO Ecosystem: End Customer Facing or MVNOs
• 10.3 MVNO Ecosystem: Technology Enablers, MVNE, and MVNA
• Acronyms
• Note

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Chapter 11: Digital Home

• 11.1 Introduction to Home Automation
• 11.2 Evolution to Digital Home
• 11.3 Home Automation: Control Network
• 11.4 Digital Home Networks
• Acronyms
• Notes

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Chapter 12: Videoconference and Telework

• 12.1 Customer Need: Teletransport
• 12.2 Videoconference
• 12.3 Telework