ITIL For Beginners The Complete Beginner s Guide to ITIL Clydebank Technology
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Product details:
- ISBN-10 : 1945051388
- ISBN-13 : 9781945051388
- Author : ClydeBank Technology
Table of contents:
| 1 | Understanding Service Management
| 2 | The ITIL Service Lifecycle
| 3 | Service Strategy
| 4 | Service Design
| 5 | Service Transition
| 6 | Service Operation
| 7 | Continual Service Improvement (CSI)
| 8 | ITIL in Action
| 9 | A Case for ITIL
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