Language Put to Work: The Making of the Global Call Centre Workforce 1st Edition Enda Brophy 1349952443 9781349952441

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Product details:

• ISBN 10: 1349952443
• ISBN 13: 9781349952441
• Author: Enda Brophy

WINNER of The Gertrude J. Robinson Book Prize, awarded by the Canadian Communication Association, and the Canadian Association of Work and Labour Studies, Book of the Year Award.  This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement.

Table of contents:

1. The Subterranean Stream

2. Communicative Capitalism and Call Centre Labour

3. Labour’s Resistance in the Call Centre

4. The Making of the Call Centre Cybertariat

5. The Migration of Struggle

6. The Organization of Autonomy

7. The Making and Unmaking of the Global Call Centre Workforce

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