Managing Cultural Differences Global Leadership for the 21st Century 10th edition by Robert MMoranm,Neil Remington Abramson 9781138223684 1138223689

1 Global leadership, culture, and a changing world

Learning objectives

Learning objectives

Culture

Systems approach to culture

Key cultural terminology

Cultural understanding and sensitivity

Global transformations

Conclusions

Mind stretching

Notes

2 Global leaders and intercultural communications

Learning objectives

Introduction

Intercultural communication: introduction

The communication process

Models of intercultural communication

Nonverbal communication

Intercultural communication guidelines

Personality psychology and intercultural communications

Conclusions

Mind stretching

Notes

3 Global leaders learning in response to change

Learning objectives

Introduction

Aspects of organizational learning

Management mindsets and learning

Environmental change and its learning effects

Individual learning

Conclusions

Mind stretching

Notes

4 Negotiating long term for mutual benefit

Learning objectives

Japanese patterns of behavior

Learning objectives

Three examples of “cultural baggage”

Negotiating across cultures

Assumptions and negotiating

Framework for international business negotiations

Conflict resolution and negotiations

The price of failed negotiations

Conclusions

Mind stretching

Notes

5 Women leaders in global business

Learning objectives

Are women the answer to problems of culture clash?

Learning objectives

Current status of global women managers

Global cultural stereotypes about women leaders

Balancing work and family

The glass ceiling

Company initiatives to break the glass ceiling

Women and overseas, expatriate assignments

How have several specific women succeeded? Are they going about business differently?

Conclusions

Mind stretching

Notes

6 Motivating the global workforce: the case for diversity and inclusion

Learning objectives

Introduction

Cultural diversity competitive advantages

Sources of global diversity

Integrating diversity

Conclusions

Mind stretching

Notes

7 Lessons for global leaders

Learning objectives

Lesson one: Sir Ernest Shackleton

Lesson two: building partnership for material benefit

Lesson three: Winston Churchill, as CEO

Framework: leadership skills to make globalization succeed

Description of competencies

Final lesson: from Steve Jobs

Mind stretching

Notes

8 Teams: colocated or virtual

Learning objectives

High-performing teams

Rating the performance of your global teams

Understanding team strategy

Team building for success and synergy

Improving performance through team culture

Global teams

Meeting when teams are virtual

Team leaders or members as influencers of others on a team

High-performing global leadership

Teams and empowerment

Intercultural, cultural, interethnic, and any couple relationship as a team

Conclusions

Mind stretching

Notes

9 Global business ethics: building personal ethics to achieve trust and relationship

Learning objectives

Introduction

Ethics and evolutionary psychology

Ideational ethics: Confucianism in China

Ideational ethics: Buddhism

Western Judeo-Christian views on reconciliation

Conclusions

Mind stretching

Notes

10 Managing global transitions and relocations

Learning objectives

Our family moves back to France

Saga of my Brazilian adventure

My first truly global experience

Being normal in my “personal” culture

Uprooted childhoods

Relocation challenges

One family’s experience after living in Europe and returning home

Cross-border global travel

Coping with transitional challenges

Fostering acculturation strategies

Stage 1: personnel and program assessment

Stage 2: personnel orientation and training

Stage 3: support service: on-site support and monitoring

Stage 4: reacculturation—reentry program

Business etiquette and protocol abroad

Assessment instruments

Academic studies on “acculturation”

Conclusions

Mind stretching

Notes

11 International strategy in a global business environment

Learning objectives

Introduction

The strategic planning process

Japanese strategic theory

Chinese strategic theory

Conclusions

Mind stretching

Notes

12 Doing business in the Middle East

Learning objectives

Introduction

Commonalities across Middle Eastern cultures

Cultural aspects of doing business in Turkey

Egypt

Saudi Arabia

Iraq review

Iran review

Israel review

Middle Eastern reactions to Westerners

Conclusions

Mind stretching

Notes

13 Doing business in Latin America

Learning objectives

Latin American overview

Central American countries

South American cultural development

Mexico and NAFTA

Brazil

Argentina

Latin American cultural themes

Challenges for Pan-American cooperation

Conclusions

Mind stretching

Notes

14 Doing business in East Asia

Learning objectives

Introduction

China, Japan, and Korea comparisons

China

Japan

South Korea

Hong Kong

Conclusions

Mind stretching

Notes

15 Doing business in South and Southeast Asia, and Australia

Learning objectives

Introduction

General considerations

National character

India

Australia

Singapore and Malaysia

Thailand

Vietnam

Conclusions

Mind stretching

Notes

16 Doing business in Europe and Russia: Great Britain, Ireland, France, Germany, Italy, and Russia

Learning objectives

Historical perspective

European diversity

Western Europe

Great Britain

Ireland: The Emerald Isle

France

Germany

Italy

Russia

Conclusions

Mind stretching

Notes

17 Doing business in Africa

Learning objectives

Beginnings

Modern Africa

Aspects of African culture

Cultural characteristics of Africans

Cultural specifics by geographic regions

Conclusions

Mind stretching

African resources

Notes

18 Doing business in Canada and the United States

Learning objectives

Introduction

American–Canadian comparisons

The United States of America

The Dominion of Canada