Profit improvement through supplier enhancement 1st Edition by Ralph Pawlak ISBN 135178854X 9781351788540

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Product details:

ISBN 10:      135178854X

ISBN 13: 978-1351788540 

Author:     Ralph R. Pawlak

 

Profit improvement through supplier enhancement 1st Table of contents:

Chapter 1: Introduction

• Features: This section introduces the book’s key features, setting the framework for understanding the challenges and solutions in supplier relationships.
• Means of Supplier Improvement: Discusses strategies and techniques for improving supplier performance and fostering better relationships.
• Flow Path of the Book: Outlines how the chapters are structured to guide readers through the history of supplier problems, need for improvements, actions, and solutions.

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Chapter 2: Problem History

• Supplier Errors: Reviews common supplier errors that lead to issues in the supply chain, affecting product quality and delivery.
• Three Types of Supplier Problems: Discusses three distinct categories of problems suppliers may face:
  • Inconvenience: Minor disruptions that impact operations but are typically manageable.
  • Assessed Severity: More critical problems that need to be addressed quickly due to their potential for larger-scale disruption.
  • Criminal Activity: Serious issues involving fraud, theft, or other illegal actions that harm the supply chain.
• Summary: A recap of the key supplier issues discussed, emphasizing the importance of recognizing and addressing supplier problems.

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Chapter 3: Need for Enhancement

• Best and Worst Practices: Identifies the best and worst practices in supplier management, providing a framework for recognizing which behaviors need to change.
  • Best Practices: Describes actions that ensure smooth supplier relationships, such as clear communication, regular audits, and proactive problem solving.
  • Worst Practices: Highlights practices that exacerbate supplier issues, such as neglecting regular inspections or failing to maintain clear agreements.
• Circumstances Found: Examines the different environments and contexts in which best or worst practices may arise.
• Most Important Action: Discusses the most impactful action to take to improve supplier performance.
• Established Practices: Reviews practices that have been effective in improving supplier relationships.
• Conditions Eliminated or Controlled: Discusses how certain negative conditions can be eliminated through proper practices.
• Problems Encountered: Reflects on the challenges faced while attempting to implement improvements.
• Summary: A summary of the key takeaways from this chapter, including which practices should be prioritized.

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Chapter 4: Supplier Credentials

• Types of Suppliers: Describes various types of suppliers (e.g., raw materials suppliers, component manufacturers) and their roles in the supply chain.
• Supplier Traits: Discusses the characteristics of a good supplier, such as reliability, transparency, and quality assurance practices.
• Narrative on Suppliers: Provides case studies or examples that highlight the relationship between a company and its suppliers.
• Suppliers Needing Improvement: Identifies common issues with underperforming suppliers and outlines necessary improvements.
  • Red Dye Problem: Describes a specific issue with a supplier related to defective red dye.
  • Disappearing Materials: Details a case where materials from a supplier were inconsistent or unavailable.
  • Supplier Negligence: Examines instances of suppliers failing to meet expectations or contractual obligations.
• Summary: Summarizes the key points about supplier selection, credentials, and areas for improvement.

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Chapter 5: Supplier Elements

• Focus of Supplier Traits: Examines the traits that are most important to focus on when evaluating and improving suppliers.
• Process Control Plans: Discusses the importance of having detailed process control plans to ensure consistency and quality from suppliers.
• Summary: Recaps the main points on managing supplier elements and implementing control plans.

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Chapter 6: Course of Action

• Incoming Inspection Elimination: Proposes eliminating or reducing the need for incoming inspections by improving supplier quality upfront.
• Employee Responsibilities: Outlines the responsibilities of employees in managing supplier relations and resolving issues.
• Immediate Contact: Stresses the importance of swift communication with suppliers when problems arise.
• Conduct a Series of Meetings: Encourages ongoing discussions with suppliers to resolve issues collaboratively.
• Supplier Visits: Recommends regular visits to supplier facilities to ensure quality control and maintain strong relationships.
• Supplier Symposiums: Suggests organizing forums or events where suppliers can share best practices and learn from each other.
• Problems that Suppliers Cause: Identifies common issues that suppliers may cause in the supply chain.
• Mentor Review: Discusses the use of mentor programs to help suppliers improve their processes.
• Problem Resolution: Offers guidance on how to effectively resolve problems with suppliers.
• Summary: Summarizes the action plan for improving supplier relationships and addressing issues.

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Chapter 7: Record Keeping

• Mandate Origination: Describes the importance of having clear records of supplier agreements and mandates.
• Statement of the Problem: Highlights how to document problems encountered with suppliers.
• Description of Failure Modes: Discusses how to document failure modes related to supplier issues.
• Product Containment: Outlines how to manage and contain defective products from suppliers.
• Date Code Interpretation and Use: Explains how date codes are used in tracking supplier products.
• Process Flow Plan: Describes the importance of mapping out process flows to ensure quality.
• Summary: Recaps the need for thorough documentation in managing supplier issues.

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Chapter 8: Supplier Readiness

• Other Supplier Features: Identifies additional supplier traits that can affect supply chain performance, such as flexibility and scalability.
• Supply Chain Concerns: Explores issues within the broader supply chain that may affect supplier readiness.
• Installation Concerns: Discusses issues related to the installation of products supplied.
• Manpower Concerns: Addresses the importance of having enough skilled labor at the supplier’s facility.
• Maintenance Concerns: Highlights the need for suppliers to maintain their equipment and systems.
• Major Issues and Concerns: Identifies the most significant concerns when evaluating a supplier’s readiness.
  • Case 1: Wooden Rulers: Discusses a specific case where a supplier struggled with product consistency.
  • Case 2: Whiteout: Describes a situation involving a supplier’s failure to meet quality expectations.
  • Case 3: Unauthorized Sign: Provides an example of a supplier violating agreed-upon terms or using unapproved materials.
• Summary: Summarizes the key takeaways regarding supplier readiness and common concerns.

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Chapter 9: Opportunities for Improvement

• Improvement Opportunities: Identifies areas where improvements can be made in supplier management.
• Prevention: Discusses preventive measures to avoid supplier problems.
• Container Use and Practice: Explores best practices for packaging and container management with suppliers.
• Sorting Concerns: Addresses issues related to sorting and inventory management with suppliers.
• People Concerns: Looks at human factors that influence supplier performance.
• Method Used: Outlines the methods used to address supplier issues and implement improvements.
• Other Concerns: Discusses additional factors that may impact supplier performance.
• Summary: Recaps the various opportunities for improving supplier relationships and practices.

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Chapter 10: Problem Resolution Aids

• Three Items of Compliance: Identifies three critical compliance issues that need to be addressed in problem resolution.
• Problem History: Revisits common supplier problems and their histories.
• Leaking Front Seal Problem Solution: Provides a case study on resolving a specific supplier issue involving a front seal leak.
• Front Cover Oil Seal Leak: Audit: Outlines the audit process for resolving an oil seal leak issue.
• O-Ring Problem: Discusses the O-ring failure and its resolution.
• Summary: Summarizes the problem resolution techniques and case studies discussed.

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Chapter 11: System Evaluation

• Deliverables: Defines what should be delivered in the evaluation of the supplier system.
• Audit Charts: Discusses the importance of audit charts in monitoring supplier performance.
• Summary: Recaps the need for system evaluation and tracking supplier performance.

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Chapter 12: Other Requirements

• Corrective Action Criteria: Identifies the criteria for corrective actions when supplier issues are identified.
• Required Compliance: Lists compliance requirements that suppliers must meet.
• Documentation of the Quality System: Discusses the importance of documenting quality processes.
• Implementation of the Quality Plan: Describes how to implement quality plans with suppliers.
• Availability of Records and Information: Outlines how records and information should be available for auditing and decision-making.
• Management Participation: Emphasizes the role of management in resolving supplier issues.
• Management Actions: Outlines management’s role in corrective action and supplier relations.
• New Contract Requirements: Discusses contract changes necessary to improve supplier relationships.
• Workstation Operations: Reviews operational requirements at supplier locations.
• Quality Process Pointers: Provides guidelines for improving quality processes with suppliers.
• Manufacturing Metrics: Discusses the need for manufacturing metrics to measure supplier performance.
• Compliance and Performance Readiness: Reviews how to assess supplier readiness for compliance and performance.
• Operational Issues: Identifies operational concerns that can affect supplier management.
• Raw and Finished Material Metrics: Describes the importance of tracking raw and finished materials.
• Plant Visits and Tours: Recommends regular visits to supplier plants to assess performance.
• Summary: Summarizes the additional requirements necessary for managing supplier relationships and compliance.

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Chapter 13: Tools for Improvement

• Answering the Right Questions: Discusses how to identify the right questions to ask in supplier evaluations.
• A Means for Achieving Production Schedules: Looks at tools to help achieve production schedules in collaboration with suppliers.
• Document Provided for Flywheels: Provides examples of documentation for managing flywheel production.
• Causes of Failure: Identifies common causes of failure in supplier relationships and how to address them.
• Flywheel Final Resolution: Discusses how to resolve supplier issues related to flywheels.
• Summary: Summarizes the tools and methods for improving supplier performance.

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Chapter 14: Useful Audit Criteria

• Example Audit Considerations: Provides examples of audit criteria to evaluate suppliers.
• Summary: Summarizes the audit process for assessing suppliers.

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Chapter 15: Summary

A comprehensive review of the entire book, summarizing key points and takeaways on supplier management, improvements, and best practices.

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