Resilient Health Care Volume 3 Reconciling Work-as-Imagined and Work-as-Done 1st Edition by Jeffrey Braithwaite,Robert L Wears,Erik Hollnagel ISBN 1498780568 978-1498780568

Preface;

Editors;

Contributors;

Prologue: Why Do Our Expectations of How Work Should Be Done;

Never Correspond Exactly to How Work Is Done? Towards a Resilient and Lean Health Care;

The Jack Spratt Problem: The Potential Downside of Lean Application in Health Care – A Threat to Safety II;

Recovery to Resilience: A Patient Perspective;

Is System Resilience Maintained at the Expense of Individual Resilience? Challenges in Implementing Resilient Health Care; Exploring Ways to Capture and Facilitate Work-as-Done That Interact with Health Information Technology;

Resilience Work-as-Done in Everyday Clinical Work; Understanding Resilient Clinical Practices in Emergency Department Ecosystems;

Reporting and Learning: From Extraordinary to Ordinary;

Reflections on Resilience: Repertoires and System Features;

Power and Resilience in Practice: Fitting a ‘Square Peg in a Round Hole’ in Everyday Clinical Work;

Modelling Resilience and Researching the Gap between Work-as-Imagined and Work-as-Done; Simulation: Closing the Gap between Work-as-Imagined and Work-as-Done;

Realigning Work-as-Imagined and Work-as-Done: Can Training Help? Resilient Procedures: Oxymoron or Innovation? 

Conclusion: Pathways Towards Reconciling WAI and WAD; References; 

Index