Service Operations Dynamics 1st Edition by Henk Akkermans, Chris Voss ISBN 3319720163 978-3319720166

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Product details:

ISBN 10: 3319720163 

ISBN 13: 978-3319720166

Author:  Henk Akkermans, Chris Voss

 This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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Tags: Henk Akkermans, Chris Voss, Service, Operations Dynamics