Serviceology for Designing the Future Selected and Edited Papers of the 2nd International Conference on Serviceology 1st Edition Takashi Maeno

Part I: Service in General

A Survey of Business Models in Japanese Restaurant and Retail Industries

Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaura

Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan

The Ordering of Fast Food Using Menu

Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction

Research of the Social New Transportation Service on Electric Full Flat Floor Bus

Analysis of Business Process Innovation Using Outsourcing

Part II: Context Based Service and Technology

Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor

Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach

Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service

Part III: Healthcare Services

Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets

A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and I

Designing the Amount of Image Delay in Tele-surgery

Visualization of Muscle Activity During Squat Motion for Skill Education

Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill

Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases

Part IV: Public and Urban Services

One Cycle of Smart Access Vehicle Service Development

The Value of Community for Resolving Social Isolation

Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value

Workshop-Based Policy Platform for Public-Private Partnership (WP5): Designing Co-creative Policy-Ma

System Design of Happy Town Using Four Factors of Happiness

Part V: System Design and Management

Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service

Personalized Information Service Model that Reflects Individual´s Will

Ranking Smartphone Apps Based on Users´ Behavior Records

Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservatio

A Questionnaire Assessment of the Contributing Factors to Empathy

Part VI: Regional Development and Policymaking

Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town

Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigat

Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support

A Value Co-Creation Model for Multi-Language Knowledge Communication

Part VII: Service Innovation and Design

Field-Oriented Service Design: A Multiagent Approach

Experience Plot: A Template for Co-Creating Customer Journey

Kizashi Method – Grasping the Change of Future User´s Values

Service Practices as Organizational Phenomena

The Findings from the First Service Design Projects

An Evaluation Method of a Service Business Model Using Wants Chain Analysis

Design Method of Target Customer´s WANTs for a Service Based on Classification of Services Using WA

Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation

Aligning Product-Service Offerings with Customer Expectations

A Probe-Based Approach for Designing Inspirational Services at Museums