Success Metrics A Multidimensional Framework for Measuring Organizational Success 1st Edition by Martin Klubeck 1484225868 9781484225868

Success Metrics: A Multidimensional Framework for Measuring Organizational Success 1st Edition by Martin Klubeck  – Ebook PDF Instant Download/DeliveryISBN: 1484225868, 9781484225868

Full download Success Metrics: A Multidimensional Framework for Measuring Organizational Success 1st Edition after payment.

Product details:

ISBN-10 :  1484225868 

ISBN-13 :  9781484225868

Author:  Martin Klubeck 

Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals. Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit—the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations—corporate, government, small, large, nonprofit, or startup—need to define and pursue the underlying purpose for their existence. To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics steps you through the process of identifying and combining the right measures to gauge, narrate, and guide your organization’s progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices—which taken separately fail to describe an organization’s progress toward overall success. The author’s integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization. What You Will Learn: Understand why you should measure success instead of performance Understand what to measure and what not to measure Integrate the measures of success to tell a complete story Share measures of success with different audiences Who This Book Is For Organizational leaders at all levels from the executive suite to middle management, analysts and consultants who are tasked with designing metrics programs for organizations, individuals interested in adapting the author’s framework to measure overall personal success in multiple dimensions

Success Metrics: A Multidimensional Framework for Measuring Organizational Success 1st Table of contents:

Chapter 1: What Is Success?
Where to Begin?
Start at the Beginning
Start at the End
Types of Success
Success Is More than Winning
Success is More than Being the Best at Something
Success is More than Being Happy
All of These Things May Be Indicators of Success, but They Are Not Predictive
Defining Success Through Achievement
By Goal Attainment
By Progress to a Plan
Three Ways to Look at Success
Success at the Individual Level
Success at the Group/Team Level
Success at the Organizational Level
What Success Is
Summary
Chapter 2: Why You Should Measure Success Before Performance
The Answer Key
Leadership Wants an Easy Answer, and Organizational Health is a Valid Place to Start
Root Questions Are Best
Summary
Chapter 3: Know Yourself
A Mission Statement
Yesterday
Today
From Scratch
Show Me the Money!
Summary
Chapter 4: The How Matters
Core Values
Faith
The Future Is Now
Summary
Chapter 5: “Why?” Is a Great Place to Start
Nonprofits
Individual Success
Group/Team Viewpoint
Department/Division Success
Leadership’s View of Success
The Corporate Viewpoint
Summary
Chapter 6: The Fulfillment of Your Purpose
Purpose
What Is Your Personal Calling?
What Is Your Organization’s Mission?
The Wellness Center as an Example
Usage
Expenses
Savings
Special Programs
Customer Satisfaction
The Biggest Mistake
Effectiveness
Efficiency
Start at the End
First
Foremost
Summary
Chapter 7: What to Measure: Progress to Your Vision
What a Vision Does
Galvanizes
Focuses
Provides Direction
Gives Hope
Incites Passion
How Do I Know Whether My Goal Is a Vision?
It Incites Passion in the Sharing
It Attracts Naysayers and Enemies
It Scares People
It Cannot Be Achieved Alone
It Is Likely to Outlive the Visionary
It Will Change the World for the Better
Do You Need to Have a Vision?
What Is Your Vision?
Summary
Chapter 8: What Not to Measure
Don’t Measure Performance and Call It Success
Don’t Measure Things That Aren’t Included in Your Purpose and Vision
What About the Normal Indicators of Success? Are They Invalid?
Wealth
Having Wealth Does Not Mean Success
Accumulating Wealth Does Not Mean Success
Fame
Status
Power
Positional Power
Personal Power
Health
Happiness
Contentment
Summary
Chapter 9: Success Stories
Why We Should Not Have a Formal Statement
Measuring Success
How to Get’Er Done
Identify Your Purpose
Determine How to Measure Whether You’re Fulfilling That Purpose
Google
Amazon
Chipotle
Trader Joe’s
Summary
Chapter 10: Why Should You Share Your Success Metrics?
Outline Placeholder
Strategic Planning: Alignment and Comprehensiveness
Strategic Plans Have to Include Long-Range Goals
Strategic Plans Have to Have Aligned Goals
A Strategic Plan Is Comprehensive
Bi-Directional Strategic Planning
Bottom Up
Top Down
Measures of Success in Your Strategic Plan
Summary
Chapter 11: Who to Share Your Success Metrics with (and How)
Shareholders
Board of Trustees
Employees
Customers
General Public
To Protect
To Serve
Other Stakeholders
Summary
Chapter 12: Using Success Metrics to Improve
What Do You Do with the Results?
Are We Likely to Reach Our Destination?
Do We Need to Make Course Corrections?
Are We There Yet?
How to Leverage Your Sharing of Results to Make a Change
Measuring the Effects of Your Changes
Repurposing Leadership’s Role
You Have to Focus
You Have to Stay the Course

People also search for Success Metrics: A Multidimensional Framework for Measuring Organizational Success 1st:

    
success metrics framework
    
success measurement framework
    
success metrics for a project
    
success metrics are also known as
    
success metrics for project management

Tags: Success Metrics, Multidimensional, Framework, Measuring Organizational, Martin Klubeck