Supportive Accountability How to Inspire People and Improve Performance 1st Edition by Sylvia Melena ISBN 0999743503 978-0999743508

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Product details:

ISBN 10: 0999743503

ISBN 13: 978-0999743508

Author: Sylvia Melena

Inspire Employees and Improve Performance with Supportive Accountability Leadership^TM

Some leaders are too harsh. Some are too lenient. Others are completely disengaged from employee performance management. Striking a delicate balance between supportive leadership and accountability is the key to ensuring employees are as effective and productive as possible.

Sylvia Melena is the architect of the Supportive Accountability Leadership Model^TM, a simple but powerful framework that helps leaders create an engaging work environment while promoting accountability and improving performance.

Supportive Accountability is perfect for new and emerging managers and supervisors and those seeking a refresher or struggling with employee performance.

Through a mix of stories, actionable tips, and tools, you’ll learn how to:

• Master the art of supportive leadership
• Inspire employees to advance your organization’s vision
• Monitor performance and customer service efficiently
• Lead effective performance improvement conversations
• Pinpoint critical support factors to unleash performance
• Wield the power of employee recognition
• Boost performance through progressive discipline
• Document skillfully

Free Performance Documentation Toolkit

You’ll also receive a free copy of the Performance Documentation Toolkit to help you ease the burden of employee performance documentation.

If you want a highly complex book, this one is not for you.

Supportive Accountability is simple, practical, and actionable. It’s supported by decades of peer-reviewed international research but tested in the trenches of management. It’s written for new leaders and loved by seasoned executives who want to focus their leadership teams on achieving performance management excellence.

The book has sold thousands of copies in five continents and has been used to develop leaders in university and workplace settings.

• Recipient of the International Latino Book Award’s Honorable Mention Medal for Best Business Book
• Finalist for the FOREWORD Indies Book of the Year Award in Business & Economics
• Winner of the San Diego Book Award for Best Published Business

 

Table of contents:

Introduction

Chapter 1 – The Heart of Supportive Accountability

Chapter 2 – The Art of Supportive Leadership

Chapter 3 – Expectations that Inspire

Chapter 4 – Monitoring: Focusing on What Matters

Chapter 5 – Measuring Customer Service

Chapter 6 – Best Practices in Performance Feedback

Chapter 7 – Leading Performance Improvement Conversations

Chapter 8 – Critical Support Factors that Unleash Performance

Chapter 9 – The Power of Employee Recognition

Chapter 10 – The 4 P’s of Accountability™

Chapter 11 – Boosting Performance through Progressive Discipline

Chapter 12 – The Case for Documentation

Chapter 13 – Final Wrap Up: Practical Application

A Friendly Request

Free Copy of the Performance Documentation Toolkit

About the Author

Other Resources

Appendices

 

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Tags: Sylvia Melena, Supportive Accountability, How to Inspire People, and Improve Performance