The Handbook of Banking Technology 1st Edition by Lucian Morris, Tim Walker ISBN 1119328012 978-1119328018

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Product details:

ISBN 10:     1119328012   
ISBN 13: 978-1119328018
Author:      Lucian Morris, Tim Walker

 Competitive advantage in banking comes from effective use of technology

The Handbook of Banking Technology provides a blueprint for the future of banking, with deep insight into the technologies at the heart of the industry. The rapid evolution of IT brings continual change and demand for investment ― yet keeping pace with these changes has become an essential part of doing business. This book describes how banks can harness the power of current and upcoming technology to add business value and gain a competitive advantage; you’ll learn how banks are using technology to drive business today, and which emerging trends are likely to drive the evolution of banking over the next decade.

Regulation is playing an ever increasing role in banking and the impact of regulatory change on technology and the management of it are discussed ― while mandatory changes put pressure on many of our high street banking brands, their ability to adapt and utilise technology will have a fundamental impact on their success in the rapidly changing marketplace.

Technology costs can amount to 15 per cent or more of operational costs and bank leaders need to be able to make informed decisions about technology investments in light of the potential benefits. This book explores the depth and breadth of banking technology to help decision makers stay up to date and drive better business.

• Assess your current technology against the new banking paradigms
• Procure the systems needed to protect the bottom line
• Implement newer technology more efficiently and effectively
• Ensure compliance and drive value with appropriate technology management

Technological change is driven by mass adoption of new channels, innovation from new entrants, and by banks themselves as a means of increasing revenue and reducing costs. The Handbook of Banking Technology offers a comprehensive look at the role of technology in banking, and the impact it will have in the coming years.

The Handbook of Banking Technology 1st Table of contents:

CHAPTER 1: Introduction

• 1.1 Banking and the Rise of Technology
• 1.2 The Challenges of Technology in Large Banks
• 1.3 Navigating This Book
• 1.4 References

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CHAPTER 2: The History and Current State of Banking

• 2.1 A Brief History of Banking
• 2.2 Cash, Gold and Digital Money
• 2.3 Branch Centrism
• 2.4 Banking Consolidation
• 2.5 The Development of Modern Banking Products and Services
• 2.6 Developments in Banking Technology
• 2.7 The Challenges of Technology in Banking
• 2.8 New Banking Models
• 2.9 The Impact of the 2008 Banking Crisis
• 2.10 The Current State of Banking
• 2.11 Further Reading
• 2.12 References
• Notes

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CHAPTER 3: An Introduction to Banking Technology

• 3.1 Introduction
• 3.2 A Model of a Simple Bank
• 3.3 The Core Banking Platform
• 3.4 Database Architectures
• 3.5 Making Platforms Highly Available
• 3.6 Platform Architectures
• 3.7 Revisiting Our Simple Model of a Bank
• 3.8 Single Customer View
• 3.9 IBM CICS
• 3.10 Internet Banking
• 3.11 Customer Authentication
• 3.12 Remote Procedure Calls
• 3.13 Distributed Objects and CORBA
• 3.14 Services
• 3.15 Web Services
• 3.16 RESTful Web Services
• 3.17 Service-Oriented Architecture
• 3.18 An Updated Model of Our Bank
• 3.19 Application Processing
• 3.20 Microservices
• 3.21 Modern Databases
• 3.22 Data Analysis and Reporting
• 3.23 Further Reading
• 3.24 References
• Notes

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CHAPTER 4: Channels

• 4.1 Introduction
• 4.2 Branches
• 4.3 Branch Technology
• 4.4 Post
• 4.5 Automated Teller Machines
• 4.6 Telephony
• 4.7 Online Chat
• 4.8 Video Calling
• 4.9 Handling Telephone, Chat and Video Contacts
• 4.10 Text Messaging
• 4.11 Internet
• 4.12 Email
• 4.13 Mobile
• 4.14 Social Media
• 4.15 Marketing
• 4.16 Cross-channel Considerations and Implications
• 4.17 References
• Notes

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CHAPTER 5: Banking Operations

• 5.1 Contact Centre
• 5.2 Payment Operations
• 5.3 Cash Management
• 5.4 Credit Operations
• 5.5 Collections and Recoveries
• 5.6 Fraud Services
• 5.7 References
• Note

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CHAPTER 6: Card Payments

• 6.1 Types of Card
• 6.2 Information on a Payment Card
• 6.3 How a Card Payment Works
• 6.4 Card Payment Networks
• 6.5 Other Types of Card Transactions
• 6.6 Managing Payment Cards
• 6.7 References
• Notes

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CHAPTER 7: Payments

• 7.1 Introduction
• 7.2 Cash
• 7.3 Cheques
• 7.4 Direct Credits
• 7.5 Clearing and Settlement
• 7.6 Interbank Payments
• 7.7 Payment Fraud and Sanctions
• 7.8 Payment Reconciliation
• 7.9 Payment Technology
• 7.10 References

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CHAPTER 8: Regulation, Finance and Compliance

• 8.1 Introduction
• 8.2 Regulation
• 8.3 Global Standards
• 8.4 Working with (and within) Regulation
• 8.5 Finance Functions – Introduction
• 8.6 Finance
• 8.7 Treasury
• 8.8 Compliance
• 8.9 Human Resources
• 8.10 Procurement
• 8.11 Other Corporate Functions
• 8.12 References

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CHAPTER 9: The Technology Function

• 9.1 Organisation and Governance
• 9.2 Conway’s Law
• 9.3 Cost of Technology
• 9.4 Working with the Business – It’s about the Service, Not the Technology
• 9.5 Service Management
• 9.6 Mapping Services to Applications
• 9.7 Governing the Application Estate
• 9.8 Insourcing and Outsourcing
• 9.9 Managing the Estate
• 9.10 Following the Rules – Regulation, Law and Technology
• 9.11 References
• Note

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CHAPTER 10: The Future of Banking

• 10.1 Broad Trends
• 10.2 Changing Products, Features and Functions
• 10.3 The Future of Payments
• 10.4 Technology in Operations
• 10.5 Regulation
• 10.6 Finance
• 10.7 The Technology Function
• 10.8 A Short Digression on Data
• 10.9 Banking Products and Services
• 10.10 Distributed Ledger Technologies and Cryptocurrencies
• 10.11 The Future of the Branch
• 10.12 Headcount, Skills and Career Progression in the Bank of the Future
• 10.13 References

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