Theory and Practice of Quality and Reliability Engineering in Asia Industry 1st Edition by Cher Ming Tan, Thong Ngee Goh ISBN B01N14XW9W 978-9811032905

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ISBN 10: B01N14XW9W
ISBN 13: 978-9811032905
Author: Cher Ming Tan, Thong Ngee Goh

This book discusses the application of quality and reliability engineering in Asian industries, and offers information for multinational companies (MNC) looking to transfer some of their operation and manufacturing capabilities to Asia and at the same time maintain high levels of reliability and quality. It is also provides small and medium enterprises (SME) in Asia with insights into producing high-quality and reliable products. It mainly comprises peer-reviewed papers that were presented at the Asian Network for Quality (ANQ) Congress 2014 held in Singapore (August, 2014), which provides a platform for companies, especially those within Asia where rapid changes and growth in manufacturing are taking place, to present their quality and reliability practices. The book presents practical demonstrations of how quality and reliability methodologies can be modified for the unique Asian market, and as such is a valuable resource for students, academics, professionals and practitioners inthe field of quality and reliability.

Theory and Practice of Quality and Reliability Engineering in Asia Industry 1st Table of contents:

1 Quality Engineering Today

2 Overview of Reliability Engineering

Abstract

1 The Late 1940s

2 The 1950s

3 The 1960s

4 The 1970s

5 The 1980s

6 The 1990s

7 The 2000s

8 Present Status

9 Reliability Engineering in Asia

References

Applications of Statistics in Industry

3 Identifying the Source of Variance Shifts in Multivariate Statistical Process Control Using Ensemb

Abstract

1 Introduction

2 Theoretical Background

2.1 Decision Tree

2.2 Ensemble-Based Classification Model

3 Proposed Decision Tree-Based Ensemble Classification Model

3.1 Building Single DT-Based Classification Model

3.1.1 Generation of Training Data Set

3.1.2 Selection of Input Vector

3.1.3 Building Tree Models

3.2 Proposed DT Ensemble Model

4 Results and Discussion

5 Conclusion

References

4 Nonparametric Wavelet-Based Multivariate Control Chart for Rotating Machinery Condition Monitoring

Abstract

1 Introduction

2 Theoretical Background: DWT, SPC, and Bootstrapping

2.1 Discrete Wavelet Transformation (DWT)

2.2 Control Chart in Statistical Process Control (SPC)

2.3 Nonparametric Approach for Non-normality Situations: Bootstrapping

3 The Proposed Control Chart: MWS-Based Bootstrap Control Chart

3.1 Multiscale Wavelet Scalogram (MWS)

3.2 MWS-Based Bootstrap Control Chart (MWSB Chart)

4 Illustrative Example: Bearing Condition Monitoring with Localized Defect

5 MWSB Chart Performance Evaluation: ARL0 and ARL1

6 Conclusion and Future Work

References

Six Sigma Practices

5 From Belts to Baldrige

Abstract

1 Introduction

2 Case Study

3 Conclusion

TQM and Quality Audit

6 Risk Management in Internal Audit Planning

Abstract

1 Introduction

2 Background of the Problem

3 Current Process

3.1 Problem Identification

3.2 Proposed Solution: Risk Management in Audit Planning

3.3 Results

4 Conclusion

References

Quality in Education

7 Analysis of Students’ Feedback to Improve Course Programme ANQ Congress 2014 Singapore

Abstract

1 Introduction

1.1 EduTrust Certification

2 Background of the Problem

2.1 Service Targets

2.2 Processes Adopted in the School

2.3 Six Sigma Methodology

3 Define Phase

3.1 Goal Statement

3.2 SIPOC (Supplier—Input—Process—Output—Customer)

4 Measure Phase

4.1 Data Collection

4.2 Fish Bone (Cause and Effect Diagram)

4.3 Simple Attribute Gauge Repeatability and Reproducibility (GR&R) Studies

5 Analysis Phase

5.1 Pareto Analysis

5.2 Root Cause Analysis

6 Improve Phase

6.1 Focus Group Discussion

6.2 Trial Run for Selected Students

6.3 Modified Curriculum Offered to All Students

7 Control Phase

7.1 Results Confirmation

7.2 Close Monitoring

8 Conclusion

References

8 The Impact of ASEAN University Network-Quality Assurance (AUN-QA) Assessment on the Quality of Edu

Abstract

1 Introduction

2 Background of AUN-QA Network

2.1 Establishment of AUN-QA Network

2.2 Objectives of AUN-QA

3 AUN-QA Assessments

3.1 List of AUN-QA Assessments

3.2 AUN-QA Assessment by Country

4 AUN-QA Assessment Results

4.1 AUN-QA Rating Scale

4.2 Overall AUN-QA Assessment Results

5 Impact on the Quality of Educational Programmes

5.1 Analysis of AUN-QA Assessment Results

6 Recommendations for Quality Improvement

6.1 Areas for Improvement

6.2 Key Improvement Initiatives

Reference

9 The Evaluation of Service Quality for Higher Education in Taiwan by Using Importance-Satisfaction

Abstract

1 Introduction

1.1 Importance-Satisfaction Model (I-S Model)

2 Methodology

2.1 I-S Model Results

3 Conclusions

References

10 Quality Assurance Information System of Chulalongkorn University

Abstract

1 Introduction

2 Management and Databases of QAIS

3 Conclusion

Acknowledgments

References

11 Total Quality Management in Educational Institutions

Abstract

1 Introduction

2 Introducing TQM

2.1 TQM Defined

2.2 TQM Concept

2.3 TQM Philosophy

3 TQM Concept for Education

4 Principles of TQM

5 TQM Process

6 Implementation Principles and Processes

7 Conclusion

References

Quality in Healthcare

12 A Study on the Falls Prevention System in an Acute Hospital

Abstract

1 Introduction

1.1 Background

1.2 Previous Study

1.3 Purpose

2 Grasping the Present Situation

2.1 Summary of the Sheet

2.2 Problems with Its Use

2.3 Validity of the Sheet

3 Methods and Reassessment Results

3.1 The Reassessment Format

3.2 The Decisions About Wards and the Number of Reassessments

3.3 The Result of the Reassessment

4 Selection of Items

4.1 Methods

4.2 Results

4.3 Applying the Hospitalisation Reassessment Data to the Models

5 Consideration

6 Future Issues

References

13 A Study on the Measurement Method of Effect for HealthcareSafety Education

Abstract

1 Study Purpose

2 Previous Research and Approach of This Study

2.1 Previous Research

2.2 Approach of This Study

3 Examining the Effectiveness of the Proposed Method to Evaluate Medical Safety Education

3.1 The Measurement and Attitude Survey on Level 1 and 2

3.2 Examining the Method to Evaluate Level 3

3.2.1 Examining the Use of the Action Model in Education

3.2.2 Examining the Evaluation Criteria

3.2.3 Design of the Survey Questionnaire

3.2.4 Design of the Evaluation Standard List

4 A Suggested Method to Evaluate the Effectiveness of Medical Safety Education

5 Examining the Effectiveness of the Goal

5.1 Examining the Effectiveness of Items in the Questionnaire

5.2 Inspection of the General Purpose of the Suggested Method

6 Contributions of the Study

7 Conclusion and Future Research

References

14 Patient Assignment and Grouping Problem on Home Health Care: A Case in Hong Kong

Abstract

1 Introduction

2 Literature Review

3 Problem Definition

4 Patient Assignment and Grouping Model

4.1 Priority Update Model

4.2 Assignment Policy

4.2.1 Workload Measurement

4.2.2 Maximum Balance Policy

4.3 Delay and Bring Forward Policy

5 Conclusion and Future Work

References

Quality in Service Industry

15 Customer Centricity: Drive Sustainable Operations

Abstract

1 Introduction

2 Strategic Alignment with Customer Needs

3 Customer Experience: Wipro’s Four-Pronged Framework

3.1 Voice of Customers

3.1.1 Surveys

3.1.2 Independent Connect

3.2 Driving Business Value for Customers

3.3 Proactive Behavior

3.3.1 Early Warning

3.3.2 Candid Voice

3.4 Transparency in Service Operations

4 Metrics for Success

5 Conclusion

References

16 The Relationships Between Innovation Orientation, Customer Orientation, Service Quality, and Busi

Abstract

1 Introduction

2 Theoretical Background

3 Research Model and Research Hypothesis

4 Research Method

4.1 Analysis of Reliability and Validity

4.2 Convergent and Discriminant Validities

4.3 Structural Equation Modeling

5 Conclusion

References

17 Service Quality Comparison

Abstract

1 Introduction

2 Problem Description

3 An Appropriate Measure of Robustness

4 Conclusion

References

Quality For Environmental Sustainability

18 Air Quality Modeling via PM2.5 Measurements

Abstract

1 Introduction

2 Measured Data and Methods

2.1 Date Description

2.2 ARIMA Modeling

2.2.1 ARIMA (p, d, q) Model

2.2.2 Autocorrelation and Partial Autocorrelation Function

2.2.3 Information Criterion for Model Identification

2.2.4 T-Test for Model Identification

3 Results and Discussion

3.1 Model Identification and Parameter Estimation

3.2 Diagnostic Checking

3.3 Model Evaluation

4 Conclusion

References

19 Environmental Quality: A Case Study of Public Perceptions and Scientific Reality

Abstract

1 Introduction

2 Case Study on Litter Issue

2.1 Show of Patriotism

2.2 Hot Debate Arouse on the Internet

2.2.1 The Human Behavior Point of View

2.2.2 The Statistical Point of View

2.3 Critical Thinking

2.4 Statistical Thinking

2.4.1 Rubbish Generation and Removal

2.4.2 Categories of Rubbish

2.4.3 Traps of Statistics

3 Concluding Remarks

References

Reliability Practices

20 Quality Decision for Overcharged Li-Ion Battery from Reliability and Safety Perspective

Abstract

1 Introduction

2 Experiments

3 Results and Analysis

4 Conclusion

4.1 Achievement

Acknowledgments

References

21 Statistical Inference for Grouped Field Failure Data

Abstract

1 Introduction

2 Notations

3 Gamma Distribution Model

3.1 Confidence Interval (CI) for Parameters of Gamma Distribution

3.1.1 Review on Interval Estimation for Gamma Distribution

3.1.2 Proposed Method for Interval Estimation

3.2 Simulation Results for Interval Estimation of Gamma Distribution

4 IG Distribution Model

4.1 Confidence Interval; for Parameters of IG Distribution

5 Illustrative Example

6 Conclusion

References

22 The Correlation Between Device Aging and System Degradation

Abstract

1 Introduction

2 Resistor Network Degradation

3 The Impact of Transistor Degradation on Driver Performance

4 Conclusion

References

23 Lifetime Prediction of Vehicle Components Using Online Monitoring Data

Abstract

1 Introduction

2 Materials

2.1 Target Component

2.2 Online Monitoring Data

2.3 Data Source

3 Lifetime Prediction Using Alternative Characteristic Value

3.1 Degree of Gear Damage and Predicted Lifetime

3.2 Improved Prediction Accuracy Using Condition Monitoring

3.3 Visualization of Damage Situation Using Cumulative Graph

3.4 Lifetime Prediction Using Cumulative Graph

4 Lifetime Prediction Using Usage Data

4.1 Model of Degree of Damage

4.2 Selection of Covariates

4.2.1 Selection Process

4.2.2 Correlation of Covariates

4.3 Prediction Results for Degree of Damage

4.4 Predicted Lifetime Results

5 Model Extension

5.1 Generalization of Prediction Procedure

5.2 Stratified Analysis

5.2.1 Stratification by Operator

5.2.2 Stratification by Usage

5.2.3 Prediction Results for Stratification

6 Summary

References

24 Estimation of Lifetime Distribution with Covariates Using Online Monitoring

Abstract

1 Introduction

2 Previous Studies and Proposal

3 Analytical Study Using Likelihood Function

3.1 Covariate

3.2 Likelihood Function and Score Function

4 Simulation

4.1 Method

4.1.1 Comparison of Estimations with Coefficient of Variation

4.2 Simulation Results

4.2.1 Maximum Likelihood Estimate of T_{i}^{*} ({{varvec upbeta}}^{*} ) that Follows a Log-Normal

4.2.2 Maximum Likelihood Estimate of T_{i}^{*} ({{varvec upbeta}}^{*} ) that Follows a Weibull Dis

5 Conclusion and Future Study

References

25 Analysis of Window-Censored Repair Logs and Its Application to Maintenance

Abstract

1 Introduction

2 Recurrent Events Formulation

3 Window Censoring and EM Algorithm

4 Imputing the Missing Logs by Approximated Monte Carlo Procedure

5 Case Study

6 Simulation Study

7 Remarks

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Tags: Cher Ming Tan, Thong Ngee Goh, Reliability Engineering, Asia Industry