Tragic Design The Impact of Bad Product Design and How to Fix It 1st Edition by Jonathan Shariat, Cynthia Savard Saucier ISBN 149192361X 978-1491923610

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Product details:

ISBN 10: 149192361X
ISBN 13: 978-1491923610
Author: Jonathan Shariat, Cynthia Savard Saucier

Bad design is everywhere, and its cost is much higher than we think. In this thought-provoking book, authors Jonathan Shariat and Cynthia Savard Saucier explain how poorly designed products can anger, sadden, exclude, and even kill people who use them. The designers responsible certainly didn’t intend harm, so what can you do to avoid making similar mistakes?

Tragic Design examines real case studies that show how certain design choices adversely affected users, and includes in-depth interviews with authorities in the design industry. Pick up this book and learn how you can be an agent of change in the design community and at your company.

Tragic Design The Impact of Bad Product Design and How to Fix It 1st Table of contents:

1. Introduction

The Interface that Killed Jenny

The Role and Responsibilities of Designers

The Client Paradox

Understanding and Identifying Hidden Costs

Conclusion

Key Takeaways

2. Design Can Kill

Stupid Errors Versus Stupid Users

Case Study 1: Therac-25

Interface Diagnosis

First issue

Second issue

Third issue

Testing Is Not Optional

Case Study 2: Ferry Crash in New York City

Use Appropriate Visual Feedback

Case Study 3: Ford Pinto

Diverging from the Original Question

Case Study 4: Flight 148

Alternatives to Modes

Fault Tree Analysis

Conclusion

Key Takeaways

3. Design Can Anger

Why Should You Care About Emotions?

Characteristics of Impolite Technologies

Impolite Technologies Are Selfish

Xbox’s frequent updates

Google Calendar event reminders

Impolite Technologies Are Lazy

Self-checkout

Impolite Technologies Are Gluttons

iTunes’s silent downloads

Impolite Technologies Are Attention Freaks

Case Study: Microsoft Office Assistant

Polite Technologies

Dark Patterns

Bait and Switch

Fake Content

Forced Continuity

Friend Spam

Misdirection

Roach Motels

Bonus: Trick Question

The Drawbacks

It can cost your company money

It will hurt other metrics

Winning the Argument

Persuasion Is Not Deception

Conclusion

Key Takeaways

4. Design Can Sadden

The “Dribbblelisation” of Our Users

Inadvertent Cruelty

Self-Blame and Humiliation

“Power User” Features

Shortcuts

Make the Settings are Understandable

Allowing for Abuse

How to Prevent Causing Sadness

Avoid Confusing a Change of Emotion with a Change of State in a Database

Don’t Underestimate the Power of Symbols

Remember that Every User Will Die

Use the Sad Sheriff

Reprioritize Feature Development

Organize Catastrophic Brainstorms

Change Your Usual Testing Scenarios

Raising the stress level

Performing usability testing in context

Design for Failure

Conclusion

Key Takeaways

5. Design Can Exclude

Accessibility

A Case for Accessible Design

It affects a lot of people

It is good for business

It benefits everyone

It’s required by law

It’s simply the right thing to do

Making Your Service Accessible

Don’t rely on color to convey information

Pick high-contrast text colors

Use alt text

Avoid text embedded in images

Provide context for hyperlinks

Simplify your textual content

Avoid automatic image sliders (or carousels)

Design accessible forms

Consider accessibility outside of the browser

Treat internet access as a human right

Inspiring Change Within Your Organization

Diversity, Inclusive Design, Design for All

Words, Powerful Words

Diversity-Conscious Design: Challenging the Status Quo

Injustice

Food Stamps

Parking Tickets

Prison Visiting

The Fate of a Nation

Conclusion

Key Takeaways

6. Tools and Techniques

Gather as Much Data as You Can

Search for People Who Hate Your Product

Quantitative Versus Qualitative: Going Above and Beyond Likert Scales

Learn to Recognize Emotions

Decoding Expressions of Emotion and Body Language

Presenting These Observations

Mapping Emotional Data

Plutchik’s wheel

Customer journeys

Conclusion

Key Takeaways

7. What We Can Do

What We All Can Do

Vote

Speak Up

Support Others

Share Good Examples

Start Your Own Company

Practice Empathy

Everyone Is a Designer

What Designers Can Do

Work Where You Are Needed

Learn to Raise Your Voice

Take a Stand

Be a Great Designer

Be a world-class communicator.

Use the user-centered design methodology.

Use data as ammunition.

Keep a student’s mindset.

Teach and mentor others.

Polish your process.

Take your time.

Be engaged.

Take a step back.

Branch out.

Contribute.

Ask who is losing and who is winning.

Stop Reading This Book… (Soon!)

What are you passionate about?

Allocate your time.

Find an outlet.

Tell a friend.

8. They Are Doing Good

Physical Good

Emotional Good

Inclusion

Justice

What Will You Do?

A. Companies, Products, and Links

About the Authors

Colophon

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Tags: Jonathan Shariat, Cynthia Savard Saucier, Tragic Desig, Bad Product